Privacy Policy

Seam Roofing respects your privacy. This policy explains what we collect, why we collect it, how we use it, and the choices you have.

1. What we collect

We collect information in the following ways:

Information you provide‍

1. Contact form details such as your name, email, phone number, city, project details, and any message you include.

Information collected automatically‍

1. Usage data such as pages viewed, links clicked, time on site, approximate location, device and browser details, and referral source.‍
2. Cookies and similar technologies placed by us and by analytics partners to remember preferences and understand how visitors use the site.

We do not intentionally collect sensitive personal information. The website is not intended for children under 13.

2. Why we collect and how we use information

We use your information to

• respond to your inquiry and provide estimates or service information
• schedule site visits and deliver our services
• improve our website, content, and user experience
• prevent fraud and maintain security
• meet legal, regulatory, tax, and audit obligations
• market to you in the future, which can include email, SMS, or phone outreach if you consent or if CASL allows us to contact you based on your inquiry. You can opt out at any time.

3. Analytics and cookies

We use analytics services such as Google Analytics to understand how visitors use our site. These services use cookies or similar technologies to collect usage data. Analytics providers act as our service providers and process data on our behalf. You can control cookies through your browser settings. If you block cookies, some features may not work as intended.

If your browser sends a Do Not Track signal, many sites do not respond consistently. We currently do not change our behavior due to that signal. You can still use browser controls and opt out tools offered by analytics providers.

4. Lawful basis and consent under Canadian law

We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. By submitting the contact form you consent to our collection and use of the information to reply and to communicate with you about our services. For ongoing marketing, we rely on your consent under CASL, or on an existing business relationship when the law allows. You can withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Sharing your information

We share personal information only as needed.

• Service providers. We use trusted vendors for website hosting, analytics, customer relationship management, communication tools, and security. They can access personal information only to perform services for us and must protect it.
• Business transfers. If we sell or reorganize our business, your information may be transferred as part of that transaction, subject to the same protections.
• Legal. We may disclose information if required by law, court order, or to protect our rights, safety, customers, or the public.

6. International transfers

Some service providers may process information outside Canada, including in the United States. While we require protections that are comparable to Canadian standards, your information may be subject to the laws of those jurisdictions.

7. Retention

We keep personal information only as long as necessary for the purposes described above. This includes the time needed to respond to your inquiry, maintain accurate records, meet legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

8. Security

We use administrative, technical, and physical safeguards that are appropriate to the sensitivity of the information. No system is perfectly secure. If a breach creates a real risk of significant harm, we will notify you and the relevant authorities as required by law.

9. Your choices and rights

• Opt out of marketing. You can click unsubscribe in our emails, reply STOP to SMS where applicable, or contact us using the details below.
• Access and correction. You can request access to the personal information we hold about you and ask for corrections if it is inaccurate or incomplete.
• Withdraw consent. You can withdraw consent for future uses, subject to legal or contractual restrictions.
• Cookie controls. Use your browser settings to block or delete cookies.

We may request proof of identity before fulfilling certain requests.

10. Third party links

Our site may link to third party sites or services. Their privacy practices are their own. Review their policies before providing personal information.

11. Changes to this policy

We may update this policy from time to time. The “Effective date” shows when the latest version took effect. Material changes will be posted on this page.

12. Contact us

If you have questions, wish to make a request under this policy, or want to file a privacy complaint, contact us:
Email: hello@SeamRoofing.ca